Control Theory for Service Systems
نویسنده
چکیده
In recent years the trend towards service business is progressing rapidly throughout the world economics. Responding to the demands for service innovation and service productivity improvement, service science is emerging as a new research field that applies multi-disciplinary studies to service systems. In this paper we propose using control theory as a means to design service management solutions that are robust to system dynamics and uncertainty. We further present several control problems and challenges that are fundamental to service systems, and demonstrate how control technologies can be applied through case studies.
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تاریخ انتشار 2007